Technical Philosophy

We use technology to extend human capability, not to replace it. Every technical choice is filtered through the question: Does this give people more control, clarity, or care?

Core Principles

Start Simple

  • Choose the calmest tool that satisfies the need.
  • Avoid premature optimisation and unnecessary abstraction.
  • Document why we declined more complex options.

Secure by Design

  • Threat modelling begins with people, data, and place.
  • Zero-trust patterns, access reviews, and incident drills are routine.
  • Security notes live alongside code and stay understandable to non-specialists.

Measure What Matters

  • User experience and environmental impact guide performance work.
  • Metrics are transparent, version-controlled, and revisited regularly.
  • We stop collecting data when it no longer serves people.

Maintainable by Humans

  • Code is self-documenting, linted, and covered by meaningful tests.
  • Runbooks and handover guides publish with every release.
  • We budget time for refactoring and debt, not just new features.

Ways of Working

Code Quality

  • Peer review on every change, including documentation.
  • Static analysis and tests run automatically, with failures treated as teaching moments.
  • Architecture decisions logged in ADRs or lightweight memos.

Deployment & Reliability

  • Feature flags and gradual rollouts protect users.
  • Observability dashboards include plain-language summaries.
  • We rehearse failure scenarios and share the learnings openly.

Continuous Improvement

  • Quarterly architecture reviews identify simplification opportunities.
  • Technology radars highlight what we are adopting, watching, or pausing.
  • Post-incident reports focus on systems, not blame.

Interested in the people behind these practices?

Meet Our Team

or explore the Optional Reading section.